Frequently Asked Questions

In short, no, you do not need a quote. We have designed our pricing structure to be as simple and transparent as possible.

We charge between £12.95 and £13.50 per hour (depending on location). Your cost per cleaning visit is therefore the number of hours booked, multiplied by the hourly rate in your area.

If you aren’t sure how long you need, then we can easily estimate this over the phone for you. Since all our cleaning jobs are timed and GPS tracked, you only ever pay for the amount of time your cleaner is at the property.

We will never go over the booked amount of time without your approval, though since we allocate the same experienced cleaner each visit, a routine is very quickly established.

We have prepared extensive information on the different ways companies price for cleaning and you can find a short video in our Pricing section.

You will be notified immediately by SMS if your cleaner has cancelled due to sickness or unforeseen circumstances. If you are unable to reschedule the visit with your cleaner, your clean will automatically be paused for that week. If you would like to reschedule or arrange a cover then you can do so by contacting the customer services or wait until your cleaner returns on the next visit.

Yes, of course. The majority of our customers are out at work when their cleaner visits so some choose to provide their cleaner with a spare key or alternatively, they leave a key in a safe place. Please be assured that our cleaners are fully insured to hold customer keys.

If you would like to arrange a cover whilst your cleaner is away then please contact customer services who will find a suitable replacement. Please note, it is often not possible to exchange keys between your regular cleaner and a cover cleaner (especially if it is on short notice) - we try to limit travel costs they may incur as far as possible. You would therefore need to be able to provide access to your property for most cover cleaners.

You can pause your cleans at anytime by visiting your online account and selecting each cleaning visit you would like to pause. If you need help with this or are going away for longer than 3 weeks please contact the customer services.

Customer’s often like to meet their cleaner on the first visit. If this is not possible then a spare key can be left in a secure place, or we can try and arrange for your cleaner to pop round prior to the cleaning visit.

Obviously we are fully insured to hold keys, though if a key is to be left in a secure place, your cleaner can always post this back through your letter box after each visit

You can request to book a clean via our online request form, email or telephone. Please find these contact methods on the appropriate Location page for your area. A customer service manager will then call you to discuss your requirements and a cleaner will be allocated to your visits. You will then receive a booking confirmation via email, which will include a link to set up your online account and payment method.

You can make changes to the start time and duration of your clean up until 18:00pm the day before. We will always try to accommodate any changes but sometimes this might not be possible if your cleaner already has other bookings on the same day. Any last minute changes on the day of your clean please notify the customer services team immediately.

You are free to cancel your cleans at anytime, we have no minimum notification periods. However, if you cancel a clean on the day you may be charged 50% of the missed clean. This covers any travel costs incurred and lost working time. If you only wish to cancel (pause) an individual clean then you can pause it by logging into your account/contacting customer support. If you would like to cancel all your cleans going forwards then please notify customer services who will do this for you. Please note, if you have not cancelled and your cleaner is unable to access the property using the agreed access arrangements, you will be charged 50% of that missed clean (e.g. you forgot to leave the key, door double locked etc).

Most of our cleaners are fine with pets. We always ask new customers if they own any pets so the cleaner can be made aware.

Yes. We assign a cleaner(s) who are able to take on your clean on a regular basis. By having the same cleaner each visit, we find they soon get into a routine making for more efficient cleaning.